Property Identity and Dates Minimum Stay Advance Deposit and Payment Cancellation Policy Insurance Reservation Fee Rental Office Location Check-in Time Housekeeping Departure Keys Automobiles Condition of Property Items to Bring Linens Occupancy Limits Refundable Security Deposit Unavailability Construction Additional Services Telephones Internet Pets Unavailability Occasionally a property which has been reserved will not be available because of damage to the property, because the property has been sold, or for other reasons beyond our control. When that happens, we will substitute comparable accommodations and notify you by phone or email of the change. If comparable accommodations are not available, you will have the option of selecting from available properties at the published rate or receiving a complete refund of your reservation advance payment.